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#1
05-11-15, 16:28
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1939 Register -discount code
When I purchased credits for a 5 household bundle I wasn't given the opportunity to enter my 25% discount code. I emailed support at Find my Past and have just had a reply saying they are refunding £6.24 to my debit card.
If it happens to you, complain. It took a couple of days but they did say that they have been receiving a lot of emails. I wonder how many others it happened to. I know Daphne said she didn't get hers.
__________________
Marg 
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#2
05-11-15, 17:52
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I haven't even been offered a discount, and I have been a subscriber for years.
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#3
05-11-15, 18:15
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Email them and ask for a discount code, Elizabeth.
__________________
KiteRunner Family History News updated 21st May Lancashire Non-conformist records new on Ancestry
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#4
05-11-15, 18:22
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Didn't you have to register an interest in the 1939 register and get regular emails to qualify for a discount?
__________________
Marg
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#5
05-11-15, 18:29
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That was one way, Marg, and you were supposed to get a 10% discount for that. But all annual subscribers to FMP were also supposed to get a 25% discount (the two can't be used together on the same purchase.) I didn't get either of those and when I emailed FMP support they sent me codes.
Also, if you are signed up for the "Lost Cousins" newsletter you should have a 10% discount code in the latest one of those. And I believe that Genes Reunited subscribers are also supposed to have been sent a code, not sure what percentage it is for.
__________________
KiteRunner Family History News updated 21st May Lancashire Non-conformist records new on Ancestry
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#6
05-11-15, 18:31
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I contacted them today so it's a waiting game now.
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#7
05-11-15, 18:50
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I should probably mention that if you splash out and buy the 15 household bundle, you can't use a discount code but the price per household works out more or less the same as if you buy the 5 household bundle with a 25% discount (the discount codes can only be used once each.)
__________________
KiteRunner Family History News updated 21st May Lancashire Non-conformist records new on Ancestry
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#9
05-11-15, 21:13
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I got a refund too. I used the link, the code showed but the discount wasn't taken off so like you Marg I e-mailed them and had a reply 2 days later. I expected to wait a lot longer with the amount of complaints they seem to be getting.
__________________
Exiled from The Land of the Prince Bishops
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#10
06-11-15, 09:25
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Elizabeth, if you have received a "Findmypast Fridays" email today, it should have a "reminder" of your discount code.
__________________
KiteRunner Family History News updated 21st May Lancashire Non-conformist records new on Ancestry
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