Ancestry / Family Tree Maker phone number?

[Margaret in Burton]

I had had an email from Ancestry/ Family Tree Maker telling me that my Internet back up sub is up for renewal. As I now use FTM 2010 instead of 2006 I can no longer use this option.

I have to contact them before the 25th June to stop automatic renewal. It says I have to contact them on 1-800-ANCESTRY.

Can someone tell me how I can contact them to cancel?

[Mary from Italy]

The UK number I used to renew my ordinary Ancestry account is 0800 345 7929; I assume it's the same for the back-up sub, but if not, they should be able to tell you the right number.

[Margaret in Burton]

Thanks Mary, I'll try that one

[Margaret in Burton]

Well that number is no good for cancelling FTM back up sub. The bloke on the other end of the phone didn't have a clue what I was talking about. He was about to cancel my ancestry sub.
:eek::eek:
Anybody any idea how I can cancel this before they take more money for something I can't use?

The email they sent to remind me is one of those no -reply things.

[Margaret in Burton]

I've sent an email to [email protected]

will see what happens.

[borobabs]

Margaret give me hour or so as I have to sort out docs for J and then I will look through my mail and see if there was number on the message I got from them , isnt there on your e-mail , have you tried contacting them via that ??

edit oh good minds think alike lol

[kiterunner]

Here's another number to try though I don't know if it will be any use:
0800 404 9723. At least it's free.

[borobabs]

The only number on the mail is the 1-800 ANCESTRY how the hell do you phone that

[kiterunner]

That's an American number, Babs.

[Margaret in Burton]

Here's another number to try though I don't know if it will be any use:
0800 404 9723. At least it's free.

Tried that one as well Kate, you get the same american guy who doesn't seem to know was internet backup for FTM is. Hadn't a clue what I was talking about.

[Sue from Southend]

I've sent an email to [email protected]

will see what happens.

I emailed them a few weeks ago Marg when I lost the Old Search. I've still not heard back from them.... so keep pestering them!

BTW - I eventually "found" the Old Search myself just this weekend, no thanks to Ancestry:d

[Mary from Italy]

The support people usually reply within a day or two; I've found them pretty efficient in the past.