GRO certificate - problem downloading

[ElizabethHerts]

I ordered a PDF of a death certificate and it is available now.
However, when I try to download it by clicking on the View PDF button, it firstly says "Paused" and then "Couldn't download - Network issue".

I don't have any problem with my internet connection and have downloaded other files today.

I'll try again in the morning but it's very frustrating. Any suggestions welcome.

[Anstey Nomad]

It sounds as if it might be at their end.

Try again later? If that fails, there will be a customer service number or e mail somewhere.

[ElizabethHerts]

Thanks, AN.

I tried again today and it worked, so there must have been some sort of glitch yesterday.